Policy for cancellations and missed appointments

Please contact us as soon as possible to let us know if you would like to cancel an appointment. Cancellations with less than 24 hours notice before the appointment or non-attended appointments without any prior notice will be charged at the full price. We will provide you with as much notice as possible if we need to cancel/reschedule one of your appointments. Private health insurers do not cover appointments that have been unattended or cancelled with less than 24 hours’ notice and you will be responsible to pay any invoices in full which have been raised under such circumstances.

Payments and insurance cover

Invoices are to be settled on receipt.

If you are self-funding, you can pay per session on the day of each appointment or pre-pay a series of 6 or 12 sessions to be used within 6 months.  If you are using a pre-paid package and you are discharged early with an unused balance, any credit will be returned to you, minus an administration charge of £25.

If you have provided us with your private healthcare insurance details, we will submit the invoices to your insurer for direct payment.  Depending on the policy you hold, an ‘excess’ or ‘shortfall’ may apply, and these amounts will be left unpaid by your insurer and you will be responsible for the payment of all fees not covered by your insurer. It is your responsibility to confirm with your insurers of any amount that will not be covered by them. We will also inform you of any unsettled fees and request that these are paid within 7 days from the date of invoice or with immediate effect should 7 days grace have passed.

City Psychology Group (CPG) works in partnership with Patient Billing Limited to manage invoicing to insurance companies as well credit control. Patient Billing Limited are a registered data controller as defined under the data protection act of 1998 and more lately the General Data Protection Act of 2016 (GDPR), and will not use your data for any marketing purposes or pass this data to any unconnected third parties such as marketing agencies. Your data may however be passed to your insurance company or another connected party. The sole use of data pertaining to you will be with regards to the payment of your sessions and all data will be held securely and encrypted. Patient Billing Limited will have limited access to your personal and financial information, including your name, date of birth, address, contact telephone number/s and email address/es.  They will also have, when applicable, details of your healthcare insurance provider including membership number and claim/authorisation information.

 Anti-discrimination policy

City Psychology Group (CPG) values difference and diversity and does not discriminate on the grounds of age, gender, sexual preference or orientation, marital status, religion, race, colour, national origin, disability, heritage or political belief.

 Complaints procedures

All our consultants are subject to the complaints’ procedures of their respective professional governing organisations. Please contact us for such relevant information.

Disclaimer

All content of City Psychology Group's (CPG) websites are for general information only. CPG will not be held liable for your use of the information and accepts no responsibility for any decisions made or for any loss, damage or injury caused based on or deriving from the use of any information found on our websites. The content of our websites is not to be used in the diagnosis or treatment of any psychological conditions, nor is the information to be used to replace the services of a trained and qualified mental health professional. The useful links to other websites are provided only as courtesy, resource or reference and do not imply CPG's approval of these websites, their services or products. The information contained on any linked website, does not reflect the opinions, policies or standards of CPG. The copying, distributing and/or publishing of all or part of the content of our websites is prohibited.

 Changes to Terms & Conditions

CPG retains the right to make changes to the above Terms & Conditions at any time. Any changes will be updated on the Terms & Conditions page published at www.citypsychology.com 

Confidentiality, how we use your personal data and GDPR

 All therapeutic and business contracts between clients and representatives of City Psychology Group (CPG) will be protected by rigid and secure boundaries of confidentiality.

CPG holds all recorded client information securely and will ensure the utmost confidentiality in the treatment of any such information. CPG's consultants abide by the boundaries of confidentiality as outlined within the Code of Ethics of the British Psychological Society, the Health and Care Professions Council Code of Conduct and the General Data Protection Regulation 2016 (GDPR).

It is standard procedure for our consultants to provide ongoing reports to the referring entities of clients around their treatment. Please advise the consultant should you NOT want any specific information to be disclosed. Within therapeutic contracts the boundary of confidentiality may be broken without client consent should the consultant consider a client to be at risk of harming themselves or others or if the consultant was liable to civil or criminal court proceedings in not disclosing information.  Boundaries of confidentiality will be discussed with clients further at the onset of all therapeutic and business contracts with CPG.

CPG is the data controller of the personal data you provide. We have appointed Raoul Barducci as Data Protection Officer  with the  responsibility of ensuring that we comply with the Data Protection Legislation and for dealing with any requests we receive from individuals exercising their rights under the Data Protection Legislation.

CPG uses your personal data for a number of different reasons. Personal data is any information that identifies you or, in some cases, information that is about you such as an opinion. It includes your name, email address, postal address, job role, photographs, CCTV and more sensitive types of information such as medical and health records, your care plan, information about your religious beliefs, origin and race, your sexual orientation and your political views.

We comply with the law in place in the UK around data protection when we use your personal data, which is known as "GDPR" (General Data Protection Regulation).

We process your personal data in order to to fulfil the contract we have entered into with you and provide you with the services you have requested, from us both clinically and administratively and respond to any queries or comments you submit to us and to correspond with you on a day to day basis and to meet our legal obligations. If we do not receive the personal data from you, we may be unable to fulfil our obligations to you. If we need to use your data for other purposes we will ask for your consent.

Our detailed Fair Processing Notice with information on how to access, rectify or delete your personal data is available at www.citypsychology.com.